Support

An iPhone running iOS 26.4 or later. An Apple Watch is optional and needs watchOS 26.4 or later.

Actiiv could not find recent activity in Apple Health, so it built the plan from your goal and level. To let it adapt, open Settings, then Health, then Data Access and Devices, then Actiiv, and turn on the categories you are comfortable sharing. Future plans will use them.

No. In Actiiv, open Settings and find Apple Watch. Choose Auto, Watch or iPhone only. With iPhone only, exercises run on your phone.

Check that notifications are allowed for Actiiv in iOS Settings, then Notifications. Then check that Focus or Do Not Disturb is not silencing them. Also check your active hours in Actiiv Settings, because reminders stay inside them. Reminders arrive at the times shown in your plan, and only for exercises you have not done or skipped.

Yes. Press and hold a reminder, or pull it down, to see Done, In 30 min and Skip.

They are for people without a Watch. Actiiv looks at your recent step count, and if you have been still for about two hours during your active hours, it sends one nudge. They stay inside your active hours and are limited per day. They need Health access to steps. iOS decides how often apps can check in the background, so a nudge can occasionally arrive late or when you were moving.

Start the exercise from inside Actiiv, then leave the app. iOS only lets an app begin a Live Activity while it is open. Also check iOS Settings, then Actiiv, then Live Activities is on. Phones without a Dynamic Island show the same controls on the Lock Screen.

You get a "Time's up" alert if notifications are allowed. Tap Done to finish, or open the app.

Open Actiiv on the Watch once so it can receive the plan, and make sure the iPhone and Watch are paired and near each other. The iPhone app shows the sync status on the Home tab.

On your iPhone open Settings, tap your name, then Subscriptions, choose Actiiv and tap Cancel. You can also open Settings inside Actiiv and tap Manage subscription. Cancel at least 24 hours before the end of the trial or period to avoid the next charge. Deleting the app does not cancel the subscription.

Open Actiiv and tap Restore purchases on the subscription screen, or in Settings under Subscription. Make sure you are signed in with the Apple ID you subscribed with.

Tap Restore purchases first. If that does not help, email us with the date of the charge. Refunds are handled by Apple, and you can ask for one at reportaproblem.apple.com.

Check your connection and tap Try again. Make sure you are signed in to the App Store on your iPhone. If it still fails, email us.

Open Actiiv, go to Settings, scroll to the bottom and tap Delete my data. It removes your plans, history, settings and Sign in with Apple from the iPhone and from your iCloud, then shows onboarding again. It does not cancel your subscription (see Subscription above) and does not delete anything from Apple Health, which you manage in the Health app. Data on an Apple Watch is removed when you delete the Watch app. See the privacy policy for details.

No. It gives general wellness suggestions. Talk to a doctor before changing your routine if you have a health condition or are pregnant, and stop if you feel pain, dizziness or unwell.